Aviation Passenger Charter
The UK government has published an easy-to-read guide to the rights of UK air passengers.
The Aviation Passenger Charter sets out what you, as a passenger, need to know about your rights and responsibilities when flying.
The charter breaks down your journey into stages, to help give you the information you need to:
- plan and book your trip
- travel to and through the airport
- take your flight abroad
- return to the UK
- get special assistance to help you travel
It also covers what you can reasonably expect from your airline, travel agent, tour operator and airport, and what you can expect if things go wrong.
There is also a summary document which gives a quick guide to your rights. It links to the passenger charter for further information.
The link below will take you directly to the government website where you can read as well as download the charter.
